SUPRA - Repairs

Do you have problems with your device?

Our products are subjected to stringent final quality controls before being delivered. Should a defect have nonetheless occurred on your product, please sent it in the original packaging to the service address below. You will then receive a new or repaired device back in the shortest of times.

Important Information

  • If possible, please enclose a detailed description of the fault with your device.
  • Please enclose the guarantee card and a copy of your receipt (till receipt).
  • If you’re sending accessories as well, please list them in detail in your cover letter.
  • If you’re not sending accessories as well, please also make that clear in your cover letter.
  • Please give us your full address, including telephone number and/or e-mail address.
  • If you’re planning a trip or an event in the near future, meaning that you need your device back as soon as possible, please indicate that separately


Our Hotline service will be happy to assist you with your questions and Problems.

Phone: 00800 7877 2368


Service address

Sertronics Ltd
45 Regal Drive

Walsall Enterprise Park